Many times when we have things to do we bring our little ones with us, not only because we have to but because daily interactions in the real world are good times to teach them lessons. I too have a little one and I have found that she has learned a lot about paying for things, food items, different jobs people have and so on. So I don’t think twice when someone shows up at the desk with children in tow.
Last year a lady brought her young son in with her to get new tires. When I noticed he was climbing up the shelves on the front of my dask I asked her to get him off because he would most likely hurt himself if he fell. She looked annoyed at me but got him down. After we went to her car to gather information we returned to the desk to put in the work order and again he began to climb up the shelves. I again asked her to get him down. Then he went over to my tire displays. First he was just looking at them and touching them. Then he proceeded to scale the set of mud tires that were stacked up. Just as I began to warn her that she needed to get him, the stack of tires fell over. Luckily he stumbled back before they fell on top of him. I politely asked her to keep him next to her and told her that there was a children’s area in the waiting room, whereupon she informed me that it was dangerous to have stacks of tires “just sitting around” because children could get hurt.
Today, a lady came in with a little boy and she needed the battery on her truck tested. I told her to pull up in front of the bay doors and I’d get it tested for her right away. As I turned to go into the shop I saw him climbing on a set of tires. I asked him to get off the tires because if they fell he might get hurt. After he got down, I walked into the shop to let my tech know that this vehicle would be coming around for a battery test. When I walked back inside this woman’s whole demeanor had changed.
Her: “You know, you need to tell me if he needs to do something. That’s my child and you scared him.”
Me: “Ma’am, the last time I told the parent that thier child was doing something dangerous it was too late and he fell. I needed him off the tires.”
Her: “Well, I didn’t see him or I would have told him to get down. It’s not right for you to tell someone else’s child what to do. He’s only five years old.”
Me: “When something like this is happening, I need to get to the source and stop it. Had he hurt himself, you would want to sue us, even though like you said, you weren’t watching him.”
With that she turned around and walked off, got her car and got the battery tested then left.
Now was I out of line? I don’t think so. Had she been watching him, he probably wouldn’t have gotten on the tires. I feel that when you are in an automotive environment with a child it is your responsibility to keep your children with you because of the possibility of them getting into something. When i bring my daughter with me to pick up my check, I hold her hand because I don’t want anything to happen to her. I’ve also made sure to teach her that when we are out shopping she shouldn’t touch anything unless she asks. These things are not hers (or mine) until they are paid for and you shouldn’t mess with other people’s things.
Granted, I did talk to my boss after that to let him know that it probably would be a good idea to change the way the displays are set up to help prevent the unwatched from hurting themselves and he agreed that something should be done and when he comes back on Monday he’ll look for another way.
The moral of my story is this: If you don’t feel like it is important to watch your child when they are with you, then don’t act outrageous when someone tells them not to do something that will get them hurt. That may be the person that saves you a trip to the ER.