The other day I observed one of my co-workers writing up a tire sale and I almost DIED laughing.
Man: “Hi. I had a blow-out on the freeway and I need to get another tire, I have a Cavalier.”
Service Writer: “What year?”
Man: “1996.”
SW: “Do you know the tire size?”
Man: “No. The car is still on the tow truck, but I can get it.”
SW: “It’s ok, I’ll get it.”
So, he goes out back through the shop door and returns a few minutes later, types some stuff in, and starts going over tire brands and prices with the customer. After some time, the customer chooses his tires and they move ahead with the work order.
SW: “So, you have the blown out tire on right now, or a spare?”
Man: “I have the spare on, but it blew out too so I had to tow it.”
SW: “And, the matching rim is in the trunk?”
Man: “No.”
SW: “But, it’s in the car right?
Man: “No. The tire was blown out, it was no use to me anymore.”
SW: “We don’t have anything to mount the tire on?”
Man: “Well, I want you to mount it on the car.”
SW: “We mount the tire on a rim, then mount that rim with tire onto the car. We need a rim.”
Man: “Don’t the tires come with rims?”
SW: “No. We can get rims for you but it’s kinda late in the day, I wouldn’t get a rim in today. Was the rim damaged?”
Man: “No, just the tire. I figured you replaced the whole thing.”
SW: “So, where is the rim now?”
Man: “On I-15. I should go see if it’s still there.”
SW: “Good idea. Then, just bring it back and we’ll get you going.”
This guy left, and returned later just red faced. He said he was happy that no one had taken his tire, but that it was finally here so we could put a new tire on. Good for him.
It took like 15 minutes to mount his tire, get it on the car, check the other tires, and fill out paperwork. It took him almost 2 hours to retrieve his tire in freeway traffic. At least he had a sense of humor about it…’cause we sure did
heeheehee
