Archive for August, 2007

What the lug?

August 30, 2007

In the world of service, we see some of the craziest things that make us wonder about the world around us. 

A lot of oddities come in the form of tires.

There’s the somewhat common “tumor” that turns your tire into a freak of nature.  It can pop up on the tread from separation or on the sidewall from curb checks, but I tend to think a lot of it is actually from manufacturing defects. 

We had one customer who came in and told us that he was driving on the freeway when he heard a noise that turned into clanking and the he realized the tire blew out.  When we saw the hole in the sidewall we thought it was just another blow out.  When we took the wheel off the car, we heard a noise in the tire.  But when we took the tire off the rim, we were surprised to see a small wrench laying inside.  We gave it to the customer although we wanted to keep it for a trophy.

A lady in a CR-V came in asking for a new set of tires because hers had nails in them.  We asked what happened and she told is that she had gotten a nail in her tire so she put the spare on.  But she’s a real estate agent and she goes to a lot of the new communities sprouting up in the valley.  When she left one community she noticed that her tires were all low.  After the tow truck dropped her Honda, we put it on the rack and found fourteen nails in her tires.

One guy brought in a set of giant rotors from a truck to be turned.  While measuring the second, we found a small mouse lodged between the two surfaces against the fins.  We were grossed out but we did our job and sent them on their way with the rotors.

This group of guys pulled up in a late 90’s civic wondering why the car is overheating.  I went out to look at the car, opened the hood and asked them if they thought the duct tape on the radiator might have something to do with it.  One guy told me that he lost the cap but figured as long as the hole was covered the car would be fine.  I told him to go buy a radiator cap, they’re like $5 in most cases, and some coolant.

Then there was this guy who came in with a 2004 Yukon Denali that had been stolen, stipped of it’s 24’s and dumped.  Fortunatly, they were nice enough to put tires back onto the vehicle.  Unfortunatly, they did not all match and the wheel they put on the driver front didn’t even fit right.  So what did they do?  They bent the studs to get the wheel on, then, bent them over like cotter pins to keep it on.  This guy ws alright though, he saved the stock rims.  Six studs and lugs later, he was on his way.

A gentleman in a ‘99 Cougar was complaining that upon acceleration the charging light would come on.  When we opened the hood we were blown away by the fishy, sulfer smell that his battery was emitting.  While testing the charging system, we were shocked by the acid squirting from the vent tube of the battery.  The owner was sure that a new alternator would solve his problem even though we bench tested the one frm the vehicle and it tested normal.  The alternator was covered under warranty and he didn’t want to pay for any further diagnosis.  When told that the alternator tested fine and would not be warrantied out he took his keys and left…

A lady with a 1992 Ford Thunderbird heard a noise coming from the engine compartment.  She took it to another mechanic and he told her that the alternator was going bad.  She brought it to us and asked us to change her alternator and pulley.  She declined our diag saying that she didn’t need two people to tell her what was wrong.  We installed the alternator as a customer request even though it was functional.  When she came to pick it up, the noise was just the same as when she left it.  She asked why we didn’t find out what was making the noise.  I told her that she didn’t need two mechanics to tell her what was wrong with her car.  She asked if she really needed to replace her alternator, I told her probably not, that’s why we like to test them first.

ALSO: If you are driving down the street at night and everyone keeps flashing their lights at you, it’s because you need to turn them on. 

Wheels not included…

August 9, 2007

The other day I observed one of my co-workers writing up a tire sale and I almost DIED laughing. 

Man: “Hi.  I had a blow-out on the freeway and I need to get another tire, I have a Cavalier.”

Service Writer: “What year?”

Man: “1996.”

SW: “Do you know the tire size?”

Man: “No.  The car is still on the tow truck, but I can get it.”

SW: “It’s ok, I’ll get it.”

So, he goes out back through the shop door and returns a few minutes later, types some stuff in, and starts going over tire brands and prices with the customer.  After some time, the customer chooses his tires and they move ahead with the work order.

SW: “So, you have the blown out tire on right now, or a spare?”

Man: “I have the spare on, but it blew out too so I had to tow it.”

SW: “And, the matching rim is in the trunk?”

Man: “No.”

SW: “But, it’s in the car right?

Man: “No.  The tire was blown out, it was no use to me anymore.”

SW: “We don’t have anything to mount the tire on?”

Man: “Well, I want you to mount it on the car.”

SW: “We mount the tire on a rim, then mount that rim with tire onto the car.  We need a rim.”

Man: “Don’t the tires come with rims?”

SW: “No.  We can get rims for you but it’s kinda late in the day, I wouldn’t get a rim in today.  Was the rim damaged?”

Man: “No, just the tire.  I figured you replaced the whole thing.”

SW: “So, where is the rim now?”

Man: “On I-15.  I should go see if it’s still there.”

SW: “Good idea.  Then, just bring it back and we’ll get you going.”

This guy left, and returned later just red faced.  He said he was happy that no one had taken his tire, but that it was finally here so we could put a new tire on.  Good for him.

It took like 15 minutes to mount his tire, get it on the car, check the other tires, and fill out paperwork.  It took him almost 2 hours to retrieve his tire in freeway traffic.   At least he had a sense of humor about it…’cause we sure did

 heeheehee